Frequently asked questions

What do I do with a Sport Connect account?

Sport Connect is a sport Digital ID that makes it easier to connect online when interacting with Australian Sports Commission (ASC) and Australian Institute of Sport (AIS) digital platforms. We are currently working with different sport organisations and technology providers to get more sports connected so you can use across a range of platforms. This means into the future no more re-entering your details into multiple systems and having to remember multiple passwords - simply link your existing accounts to Sport Connect.

If you would like to get your sport organisation onboard please Contact the Sport Connect team for more information.

How do I create a Sport Connect account?

There are 2 ways you can create a new account:

1. You might be using a sport application that requires you to create an account to login or
2. You can visit the Sport Connect website directly

We have a step-by-step guide here on how to create an account

I’m not sure how to use Multi-Factor Authentication (MFA)

We have a step-by-step guide here on how to create an account

I have an account but need some guidance logging in

We have a step-by-step guide here on how to create an account

I have an account but have forgotten my password

We have a step-by-step guide here on how to create an account

How do I access my Sport Connect profile?

You can visit the Sport Connect portal here https://www.sportausconnect.gov.au. You will need to login and select account from the side navigation. At this stage the profile doesn’t contain a lot but over time features will be developed.

How do I connect with my Sporting Organisation?

If your sporting organisation is part of the Sport Connect community, you will see the Sport Connect logo on the login screen of your sport organisation’s systems. As Sport Connect is still rolling out across the sector your sporting organisation may not use Sport Connect yet. If that is the case, please send them a link to this site and suggest that they join up.

Is my information safe?

Sport Connect complies with the government security standards and guidance as set out by the Australian Cyber Security Centre including the Information Security Manual.

What is an Identity Provider?

An identity provider is a service that stores and manages digital identities. If you've ever used your Google or Apple login or your Australian Government Digital ID, myID, to access an app, you've used an identity provider. Your username and password open doors to another resource, and you don't have to do anything special to make it happen. Governments and organisations use these services to allow people to connect with the services or resources they need. Identity providers provide a way to manage access while security remains tight. At Sport Connect we give you several options of identity provider to make it both simple and secure for you to digitally connect to your sport(s).

Does it matter which Identity Provider I use?

This is your personal choice. We have provided multiple options to make it easy for you. These providers exchange details you consent to share between your chosen identity provider and the service or sports organisation you're accessing. All the options provided are secure and comply with our digital identity security protocols. However, if you are logging into an ASC or AIS application as part of your role at a sport organisation – you will need to use the email that is already registered to a specific application. For example if you are using Sport Connect to enter Partner Portal, you’ll need to use the email associated with that application as it is by invite only.

I’m not sure which identity provider to select, what provider is my email associated with?

Here are the most common below but please contact the Sport Connect team if you would like to suggest adding to this list. Microsoft: Outlook.com, hotmail.com, msn.com, live.com Google: Gmail Apple: Apple ID, icloud.com, me.com, mac.com

Which Identity Providers are available for me to login to Sport Connect?

You can use your Australian Government Digital ID or a range of other digital identity services such as Microsoft, Google or Apple digital identity that you already have to login to Sport Connect. You can learn more about how to create an Australian Government Digital ID here https://www.digitalidsystem.gov.au/how-to-create-your-digital-ID.

How do I update my account?

You can update your account at anytime by going to the go to the Sport Connect self-service portal and login to update your Sport Connect Account.