Listening with intent

Listening with intent

Become an expert listener by using the five levels of listening model to shift from merely hearing words to listening to what is – and isn’t – being said.

What you will learn

Being able to listen and really understand what people are saying enables us to have more insightful conversations and to offer support that is more targeted to their needs.

This model:

• Suggests five levels at which you might be listening to the person you are supporting.
• Offers us the opportunity to check how well we are listening and, where needed, to adjust so that we become better listeners.

Related Resources

• 3.-Listening-with-Intent_User-Guide.pdf(PDF • 148 kb)
• Supporting-Others_Action-Learning-Guide.pdf(PDF • 148 kb)
• Learn More
  • ARTICLE: How to become a better listener, opens in a new tab
  • ARTICLE: Effective active listening: Examples, techniques & exercises, opens in a new tab
  • VIDEO: 4 things all great listeners know, opens in a new tab