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Listening with intent Become an expert listener by using the five levels of listening model to shift from merely hearing words to listening to what is – and isn’t – being said.
What you will learn Being able to listen and really understand what people are saying enables us to have more insightful conversations and to offer support that is more targeted to their needs. This model: Suggests five levels at which you might be listening to the person you are supporting. Offers us the opportunity to check how well we are listening and, where needed, to adjust so that we become better listeners. Related Resources Doc filetype Listening with intent User Guide (PDF • 148 kb) Doc filetype Action Learning Guide - To gain the most from this animation, use the Action Learning Guide and template to relfect on what you are learning and embed this in your practice. (PDF • 148 kb) Learn More ARTICLE: How to become a better listener ARTICLE: Effective active listening: Examples, techniques & exercises VIDEO: 4 things all great listeners know
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